Thank you for your interest! You can read more about our policies below.
Eco Collective ships via USPS priority mail. Orders are shipped 1-2 days after payment is received. If your order is placed on Friday, your order will be shipped at the latest on the following Monday. Transit time takes 2-7 business days depending on the postal zone.
We ship completely plastic-free!
Our cardboard boxes are made of post-consumer recycled material. For stuffing to protect items in transit, we typically use reused paper stuffing that we get from larger shipments, or recycled paper stuffing. All of our packaging is recyclable, and we use recyclable and compostable packing tape and packing labels.
In light of our values of mindful consumerism and minimizing our carbon footprint, we do not offer returns. All sales are final, barring defective or damaged products. Eco Collective will do our best to provide our customers with as much information as possible to inform their purchase. Please email us at email@example.com if you'd like more information about a product before purchasing.
We cannot accept returns for items such as underwear, face soaps, makeup, or bulk section items, for obvious health reasons.
In the case an item is not in its original condition, is damaged or missing parts for reasons outside our control, please email firstname.lastname@example.org with your order number and a description of the issue within 7 days of your order to request refund or replacement. Please do not send your purchase back to the manufacturer.
We value customer feedback above all else and want to keep our community happy, so if you have an issue with your order or purchase, please communicate with us right away by emailing email@example.com.
Refunds (if applicable)
Please see the above section on returns to determine if you qualify. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Refunds may take some time to process, so we appreciate your patience. If you do not see your refund go through, please contact your bank. If the issue persists, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.