FAQs

Can't find the answer to your question? Email us at support@ecocollectiveseattle.com

How are your products packaged?

We send our products in a 100% reusable/recyclable cardboard package, crinkle paper and/or kraft paper to protect the product in shipping and recyclable/compostable package label and kraft tape.

I'd like to sell my product in your store, who do I contact?

We are always looking for new products that support low impact living. If you think your product belongs in our store please email us at support@ecocollectiveseattle.com with a description of the product, pricing sheet, and how your product supports sustainable, zero waste living.

Are any of your products tested on animals?

No, do not sell products that are tested on animals. 

Payment

We accept all major credit cards, Google Pay, and in-store we do accept Apple Pay. We do not yet accept PayPal or Apple Pay online. 

Can I return what I bought?

In an effort to uphold Eco Collective's values and minimize our CO2 emissions we have made to have a no-returns policy. All sales are final barring defective or damaged products, which can be returned or exchanged. Eco Collective will do our best to provide our customers with as much information as possible to inform their purchase.

Please ask a question on the product page if you need more information about it - you will be notified via email when your question has been answered! 

In the case that you receive an item not in its original condition, is damaged or missing parts, please email support@ecocollectiveseattle.com with your order number and description of the issue within 7 days of your order to be eligible for refund or replacement.

Please do not send your purchase back to the manufacturer.

Shipping

Where does Eco Collective ship to? We currently ship anywhere in the United States.

How long does shipping take?

We ship product via USPS ground out of Seattle, Washington. Tracking information will be emailed when the package ships. It can take 2-8 days to arrive. Most orders ship same day if they are placed before 2pm on a business day. Orders placed Friday after 2pm or on Saturday and Sunday will ship the following Monday.

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