FAQs

Can't find the answer to your question? Email us at Hello@ecocollectiveseattle.com

Do your products use organic and natural ingredients?
We do not source products or work with suppliers that use harmful ingredients. All the products we source go through a strict vetting process so everything we sell aligns with our company's values and protect our customer and environment's safety and wellbeing. 

Are your products cruelty free?
Yes, we never test on animals and only work with suppliers who also share our love for animals!

How are your products packaged?
We send our products in a 100% reusable/recyclable cardboard package, crinkle paper and/or kraft paper to protect the product in shipping and recyclable/compostable package label and kraft tape.

I'd like to sell my product in your store, who do I contact?
We are always looking for new products that support low impact living. If you think your product belongs in our store please email us at hello@ecocollectiveseattle.com with a description of the product, pricing sheet, and how your product supports low impact living. 

Ordering

Payment
We accept all major credit cards. We do not accept paypal or apple pay at this time.

I'd like to return my order.
In an effort to uphold Eco Collective's values and minimize our CO2 emissions we have made the decision to not offer returns. All sales are final barring defective or damaged products. Eco Collective will do our best to provide our customers with as much information as possible to inform their purchase. Please email hello@ecocollectiveseattle.com if you need more information on a product before purchasing.

In the case an item is not in its original condition, is damaged or missing parts for reasons not due to our error please email hello@ecocollectiveseattle.com with your order number and description of the issue within 7 days of your order to be eligible for refund or replacement.

Please do not send your purchase back to the manufacturer.

Shipping

Where does Eco Collective ship to?
We currently only ship our product offering in the United States.

How long does shipping take?
We ship product via USPS ground out of Seattle, Washington. Tracking information will be emailed when the package ships. It can take 2-8 days to arrive. Most orders ship same day if they are placed before 2pm. Orders placed Friday after 2pm or on Saturday and Sunday will ship the following Monday.

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